On Monday, I called to schedule an appointment. They were able to schedule me for that Wednesday morning. It was great to get in that fast!! When Nathan showed up, he was very polite and patient. He answered all our questions as he went – which was a lot, AND I asked the same one about five different ways and he never seemed annoyed. He also calmly worked around my household, which consisted of a toddler and a dog that were both excited to see him and wanted to learn what he was doing. He was very patient with me. As for the report, he went through the house, documenting issues he found. As soon as he found one, he would show me and explain the issue. He also informed me what the fix would most likely be. He also went through all of his finds at the end. He was a very pleasant man, and I would recommend him any day!! Thank you!!!